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FAQ

Q: It it safe to shop at your site?
A: Kansas City Costume has been around for years! We are an established company with a solid track record. We are not an "internet only" business like many online costume suppliers. If you have any questions or concerns, feel free to pick up the phone and speak with any of our employees. Your credit card information is protected with a secure SSL Certificate that encrypts all of your transactions through our site with industry-standard secure sockets layer (SSL) technology. Rest assured that both your credit card information and personal information are protected.

Q: What forms of payment do you accept?
A: Visa, MasterCard, American Express, and Discover. We also accept purchase orders. See below for more information.

Q: How are items shipped to me?
A: Your purchase will be shipped UPS, USPS, or FedEx. Charges will be figured automatically at checkout. Please note that UPS does not deliver to post office boxes. If you are local to Kansas City, there is a "will call" option. If you would like to choose the "will call" option, enter "willcall" when asked for a coupon code and your items will be held for you at the store and your account will not be charged at that time. In this case, please bring a form of payment with you in order to retrieve your item and pay for it when you come in.

Q: I need my items quickly, but I don't see and over night shipping option?
A: We beg your patience at this time, we are working on being able to offer this option.


Q: Do I qualify for a discount?
A: Schools, Theaters, and non-profit organizations are eligible for a 10% discount on purchases that exceed $50.00. To qualify, the billing address of the credit card or purchase order must match the school, theater, or non-profit organization’s shipping address. During checkout, enter “costume” when asked for a coupon code. We reserve the right to withhold a discount for any reason. If this occurs, you will be notified before your order is shipped.

Q: Can I return items?
A: Unopened and unused merchandise is returnable providing a return authorization number is requested within 24 hours from package delivery. Email sales@kccostume.com to obtain the authorization number before you return the item(s). A restocking fee may apply. For obvious reasons, make-up, wigs, and hats are non-returnable. Returns for items paid via purchase order will receive store credit valid for up to one year, less any applicable restocking fee. Please note that all items purchased at our “walk-in” Kansas City retail location are non-returnable.

Q: I am ordering for a school. How do I use a purchase order on-line?
A: As an added service to schools (grade k-12), colleges, and select city/ state/ federal entities, we will accept purchase orders at the time of your online purchase. Simply choose to pay via purchase order at checkout. Within five business days, fax your purchase order to 816-221-6699 or email a scanned copy to sales@kccostume.com and be sure to reference the order number on the cover sheet, or subject line. On-line orders for which a purchase order is not received within the allotted time will be cancelled. We will not be able to ship until a P.O. is received. For accuracy in billing purposes, please send a copy of the PO following each online purchase, regardless if you have sent the same PO to us on a previous order. Please note that invoices left unpaid for longer than 30 days may cause you to be ineligible for our purchase order program in the future. We reserve the right to refuse purchase orders for any reason.

Any other questions? sales@kccostume.com OR call 816-221-8600 option "retail".